Frequently Asked Questions

If you cannot find an answer to your question below, please email us at support@haste.net.

General

Q: What is Haste?
Q: How is Haste different than a VPN?
Q: What network traffic does Haste look at?
Q: What games does Haste support?
Q: Can I be banned for using Haste?
Q: Can Haste be used from outside of the United States?
Q: What else can I do to improve my network performance?
Q: How can I contact Haste Support?
Q: Does Haste support consoles?
Q: Is Haste safe to use?
Q: What is ping, jitter, and packet loss?
Q: When will I receive my referral reward?
Q: How do I download Haste?
Q: Do I need an account to use Haste?
Q: What is Haste Check?

Account

Q: How do I create an account?
Q: How do I change my password?
Q: How do I change my username?
Q: How do I retrieve my password?
Q: How do I retrieve my username?
Q: How do I change my email address?
Q: I can’t log into Haste.
Q: I receive an account validation error.

Installation

Q: What are the system requirements for Haste?
Q: Does Haste work on Mac OS or Linux?
Q: Why does Haste require administrator privileges for installation?
Q: When installing Haste, I receive the error message: “Error 1920. Service Haste Esports Accelerator Service (HasteUEService) failed to start. Verify that you have sufficient privileges to start system services.”
Q: When installing Haste, I receive the error message: “This installation package is not supported by this processor type. Contact your product vendor.”

Usage

Q: How do I launch Haste?
Q: What do I enter for “Name this PC”?
Q: How do I use Haste?
Q: How do I turn off Haste?
Q: How do I uninstall Haste?
Q: When I use Haste, I receive the error message: “Windows could not start the Haste Esports Accelerator Service service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.”
Q: When I use Haste, I receive the error message: “Sorry… something went wrong. Try restarting Haste in a little bit. Contact Haste Support if you continue to see this message.”
Q: When I run a Haste Check, I receive the error message: “An error occurred while trying to start Haste Check. Please try again later.”
Q: When I use Haste, I receive the error message: “Hmmm, the local Haste service has stopped or cannot start. Try restarting Haste.”
Q: Haste is not detecting my games.
Q: When I use Haste, I receive the error message: “Yikes! There was an error. Try reinstalling Haste. If the problem continues, email: support@haste.net.”
Q: Haste does not decrease my ping.
Q: Haste increases my ping or causes connectivity issues.

General

Q: What is Haste?

A: Haste is a network optimizer for video games, reducing lag, packet loss, and jitter to improve your gaming experience. You can learn more about Haste at http://haste.net.

Q: How is Haste different than a VPN?

A: VPNs are traditionally used to create encrypted point-to-point connections for enterprises over the public Internet. These connections use unintelligent routing and do not offer any features for real-time applications. Haste uses custom network infrastructure, protocols, and routing algorithms to create a mesh network of private connectivity to specifically optimize real-time applications. This connectivity is enhanced with multipathing to provide redundancy and diversity. You can learn more about how Haste is different at http://haste.net/haste-technology.

Q: What network traffic does Haste look at?

A: Haste does not monitor personally identifiable information or any kind of browsing data or other Internet activity. Haste only monitors and maintains your network connections to gamer servers and how they are performing over time so that we can constantly improve our service.

Q: What games does Haste support?

A: Haste currently supports League of Legends and Overwatch. More games are coming soon!

Q: Can I be banned for using Haste?

A: No, you cannot be banned for using Haste.

Q: Can Haste be used from outside of the United States?

A: Although Haste currently only has infrastructure in the United States, it can be installed and run from anywhere. However, Haste will only optimize traffic going to North American game servers and performance may vary due to our current network footprint. If your game region is not set to North America, your connection will not be impacted. We will be expanding to other regions in the future.

Q: What else can I do to improve my network performance?

A: In addition to using Haste, you can take the following actions to potentially improve your performance:

  • Use an Ethernet connection instead of Wi-Fi, if available
  • Stop or pause all file downloads or streaming activity on your computer and network
  • Disable all VPN connections on your computer

Q: How can I contact Haste Support?

A: You can reach Haste Support by emailing us at support@haste.net or by using the #support channel on Discord.

Q: Does Haste support consoles?

A: We currently do not have console support.

Q: Is Haste safe to use?

A: Haste is safe to use. Our software is digitally signed by a certificate authority, which guarantees that the software has not been altered or corrupted since it was signed. Haste also passes security scans. You can upload the Haste installation file to VirusTotal, a subsidiary of Google, and see the scan results from 55 security products.

Q: What is ping, jitter, and packet loss?

A: Ping is the amount of time it takes to send a packet (piece of data) and receive a response, such as from your PC to a game server or vice-versa. Jitter is the fluctuation of ping over time (standard deviation). Packet loss is the percentage of packets that do not arrive at their destination within a certain amount of time. For the best experience, all of these metrics should be as low as possible.

Q: When will I receive my referral reward?

A: Tango Card distributes rewards in batches, so there is a delay of 3 to 5 business days for receiving rewards. You will not receive rewards for illegitimate referrals.

Q: How do I download Haste?

A: You can download Haste from http://haste.net/download-haste.

Q: Do I need an account to use Haste?

A: Yes, an account is required to use Haste. You can create an account at http://account.haste.net/my-account/?hm=register.

Q: What is Haste Check?

A: Haste Check is a measurement tool used to estimate your performance over the Haste network to the selected game in the region that we support. You can learn more about Haste Check at http://haste.net/2017/01/11/introducing-haste-check.

Account

Q: How do I create an account?

A: You can create your Haste account at http://account.haste.net/my-account/?hm=register.

Q: How do I change my password?

A: You can change your password by using the “Forgot Password” tool at http://account.haste.net/my-account/?hm=forgot-password.

Q: How do I change my username?

A: Usernames cannot be changed.

Q: How do I retrieve my password?

A: Passwords cannot be retrieved because they are stored with one-way encryption. You can change your password in My Account at http://account.haste.net.

Q: How do I retrieve my username?

A: You can retrieve your username by using the “Forgot Username” tool at http://account.haste.net/my-account/?hm=forgot-username.

Q: How do I change my email address?

A: Email addresses cannot be changed. If you can no longer receive emails at the email address provided, please contact support@haste.net.

Q: I can’t log into Haste.

A: If you believe your login credentials are correct, you may not have yet confirmed your account. Please confirm your account by clicking on the validation link in the confirmation email. Once you validate your account, you will be able to log into Haste with the proper credentials. You can reset your password and retrieve your username at http://account.haste.net.

Q: I receive an account validation error.

A: If you receive an error when visiting the account validation link, you likely have already confirmed your account or the link is no longer valid. After a certain amount of time, the validation link expires and you must create a new account.

Installation

Installation instructions are available at http://haste.net/installation-instructions.

Q: What are the system requirements for Haste?

A: Haste works with Windows 7 SP1, Windows 8.1, and Windows 10. Only 64-bit systems are supported. Windows 8, Mac, and Linux are not supported. All updates must be applied for Windows. Also, the user must have administrator rights.

Q: Does Haste work on Mac OS or Linux?

A: Haste does not work on Mac OS or Linux at this time.

Q: Why does Haste require administrator privileges for installation?

A: The Haste service that is installed with the Haste application requires administrative rights to function properly. The Haste service uses privileged access to your computer to optimize your game connection as soon as the traffic passes through the operating system.

Q: When installing Haste, I receive the error message: “Error 1920. Service Haste Esports Accelerator Service (HasteUEService) failed to start. Verify that you have sufficient privileges to start system services.”

A: Please install all pending Windows updates and reinstall Haste. You may have to restart your computer, check for additional updates, and install additional updates a couple of times to obtain all of the outstanding updates. For instructions on how to update Windows, see https://support.microsoft.com/en-us/help/12373/windows-update-faq. If you are using Windows 7 and are having trouble updating, please apply the fixes described at http://superuser.com/a/996072. If you are using Windows 8, you may need to upgrade to Windows 8.1 before installing updates by following the instructions at https://support.microsoft.com/en-us/help/15288/windows-8-update-to-windows-8-1.

Q: When installing Haste, I receive the error message: “This installation package is not supported by this processor type. Contact your product vendor.”

A: Haste can only be installed on 64-bit operating systems and processors. If your operating system is 32-bit, you must upgrade to a 64-bit operating system in order to use Haste. If your processor is not 64-bit compatible, you will also need to upgrade your processor.

Usage

Usage instructions are available at http://haste.net/installation-instructions.

Q: How do I launch Haste?

A: By default, Haste will launch automatically upon starting your computer. You can restore the application window by clicking the Haste icon in your system tray. If Haste is not running, you can launch it by searching for “Haste” in your start menu.

Q: What do I enter for “Name this PC”?

A: “Name this PC” should be populated with the friendly name for your computer. Any text can be entered in this field.

Q: How do I use Haste?

A: Once Haste is installed, you simply need to have Haste running in the system tray for supported games to be optimized. When you launch a supported game, you should see a toast notification indicating that you are connected.

Q: How do I turn off Haste?

A: Haste can be turned off by exiting the application from the system tray. Simply right-click on the Haste icon in the system tray and click “Exit Haste”. When Haste is exited, games will not be optimized.

Q: How do I uninstall Haste?

A: Haste can be uninstalled using the “Programs and Features” application in Windows Control Panel. Select “Haste Esports Accelerator” in the list and click the “Uninstall” button. Follow the on-screen instructions to complete the uninstallation.

Q: When I use Haste, I receive the error message: “Windows could not start the Haste Esports Accelerator Service service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.”

A: Please install all pending Windows updates and reinstall Haste. You may have to restart your computer, check for additional updates, and install additional updates a couple of times to obtain all of the outstanding updates. For instructions on how to update Windows, see https://support.microsoft.com/en-us/help/12373/windows-update-faq. If you are using Windows 7 and are having trouble updating, please apply the fixes described at http://superuser.com/a/996072. If you are using Windows 8, you may need to upgrade to Windows 8.1 before installing updates by following the instructions at https://support.microsoft.com/en-us/help/15288/windows-8-update-to-windows-8-1.

Q: When I use Haste, I receive the error message: “Sorry… something went wrong. Try restarting Haste in a little bit. Contact Haste Support if you continue to see this message.”

A: Please install all pending Windows updates and reinstall Haste. You may have to restart your computer, check for additional updates, and install additional updates a couple of times to obtain all of the outstanding updates. For instructions on how to update Windows, see https://support.microsoft.com/en-us/help/12373/windows-update-faq. If you are using Windows 7 and are having trouble updating, please apply the fixes described at http://superuser.com/a/996072. If you are using Windows 8, you may need to upgrade to Windows 8.1 before installing updates by following the instructions at https://support.microsoft.com/en-us/help/15288/windows-8-update-to-windows-8-1.

Q: When I run a Haste Check, I receive the error message: “An error occurred while trying to start Haste Check. Please try again later.”

A: If Haste Check does not run after multiple attempts, please email us at support@haste.net with your operating system version and your UE log files located in “C:\Program Files\Haste\Haste Esports Accelerator\UELogs”.

Q: When I use Haste, I receive the error message: “Hmmm, the local Haste service has stopped or cannot start. Try restarting Haste.”

A: If restarting Haste does not resolve this issue, please restart your PC. If your issue is still not resolved, please install all pending Windows updates and reinstall Haste. You may have to restart your computer, check for additional updates, and install additional updates a couple of times to obtain all of the outstanding updates. For instructions on how to update Windows, see https://support.microsoft.com/en-us/help/12373/windows-update-faq. If you are using Windows 7 and are having trouble updating, please apply the fixes described at http://superuser.com/a/996072. If you are using Windows 8, you may need to upgrade to Windows 8.1 before installing updates by following the instructions at https://support.microsoft.com/en-us/help/15288/windows-8-update-to-windows-8-1.

Q: Haste is not detecting my games.

A: Please close all of your games and their launchers, as well as Haste by exiting it from the system tray. Then start Haste followed by the game you want to play. If it is a supported game, Haste will detect it and update the status tab accordingly. If the game does not appear, please try running a Haste Check. If the Haste check fails, please refer to Q: When I run a Haste Check, I receive the error message: “An error occurred while trying to start Haste Check. Please try again later.”

Q: When I use Haste, I receive the error message: “Yikes! There was an error. Try reinstalling Haste. If the problem continues, email: support@haste.net.”

A: If reinstalling Haste does not resolve this issue, please email us at support@haste.net with your operating system version and your UE log files located in “C:\Program Files\Haste\Haste Esports Accelerator\UELogs”.

Q: Haste does not decrease my ping.

A: There are a number of reasons that Haste may not decrease your ping. First, ensure that your game is displayed in the status tab of Haste while the game is running. If it is not, then it is not a supported game or you are encountering an error. If you believe you have an error, please refer to Q: Haste is not detecting my games. Next, ensure that you are playing on a supported region. If you do not play a supported game on a supported region, Haste will not impact your connection. If you are playing a supported game on a supported region and Haste detects your game, we may not currently have a lower latency path for you until we expand our network. However, Haste also optimizes jitter and packet loss, so while your ping may not change, your jitter and packet loss could be improved. Your ping may decrease over time as Haste identifies better paths for your connection. If you would like us to review your experience, please email us at support@haste.net.

Q: Haste increases my ping or causes connectivity issues.

A: If you are using Wi-Fi or powerline, please test Haste with an Ethernet connection. Wi-Fi environments are often unreliable because of congestion and interference. Powerline environments are often unstable due to poor electrical wiring. If Haste does not perform better once you switch to an Ethernet connection and you would like us to review your experience, please email us at support@haste.net.