Frequently Asked Questions

If you cannot find an answer to your question below, please visit our support center, or use the #support channel on our Discord server.

General

Q: What is Haste?
Q: How is Haste different than a VPN?
Q: What network traffic does Haste look at?
Q: What games does Haste support?
Q: Can I be banned for using Haste?
Q: Can Haste be used from outside of the United States?
Q: What else can I do to improve my network performance?
Q: How can I contact Haste Support?
Q: Is Haste safe to use?
Q: What is ping, jitter, and packet loss?
Q: When will I receive my referral reward?
Q: What is Haste Check?
Q: What is the difference between Haste Rewards and Haste Pro?

Account

Q: Do I need an account to use Haste?
Q: How do I create an account?
Q: How do I change my password?
Q: How do I change my username?
Q: How do I retrieve my password?
Q: How do I retrieve my username?
Q: How do I change my email address?
Q: I can’t log into Haste.
Q: I receive an account validation error.

Installation

Q: How do I download Haste?
Q: What are the system requirements for Haste?
Q: Does Haste work on Mac OS or Linux?
Q: Does Haste support consoles?

Usage

Q: How do I launch Haste?
Q: What do I enter for “Name this PC”?
Q: How do I use Haste?
Q: How do I turn off Haste?
Q: How do I uninstall Haste?

General

Q: What is Haste?

A: Haste is a network optimizer for video games, reducing lag, packet loss, and jitter to improve your gaming experience. You can learn more about Haste at https://haste.net.

Q: How is Haste different than a VPN?

A: VPNs are traditionally used to create encrypted point-to-point connections for enterprises over the public Internet. These connections use unintelligent routing and do not offer any features for real-time applications. Haste uses custom network infrastructure, protocols, and routing algorithms to create a mesh network of private connectivity to specifically optimize real-time applications. This connectivity is enhanced with multipathing to provide redundancy and diversity. You can learn more about how Haste is different at https://haste.net/haste-technology/.

Q: What network traffic does Haste look at?

A: Haste does not monitor personally identifiable information or any kind of browsing data or other Internet activity. Haste only monitors and maintains your network connections to gamer servers and how they are performing over time so that we can constantly improve our service.

Q: What games does Haste support?

A: Haste currently supports League of Legends and Overwatch. More games are coming soon!

Q: Can I be banned for using Haste?

A: No, you cannot be banned for using Haste.

Q: Can Haste be used from outside of the United States?

A: Although Haste currently only has infrastructure in the United States, it can be installed and run from anywhere. However, Haste will only optimize traffic going to North American game servers and performance may vary due to our current network footprint. If your game region is not set to North America, your connection will not be impacted. We will be expanding to other regions in the future.

Q: What else can I do to improve my network performance?

A: In addition to using Haste, you can take the following actions to potentially improve your performance:

  • Use an Ethernet connection instead of Wi-Fi, if available
  • Stop or pause all file downloads or streaming activity on your computer and network
  • Disable all VPN connections on your computer

Q: How can I contact Haste Support?

A: You can reach Haste Support by emailing us at support@haste.net or by using the #support channel on Discord.

Q: Is Haste safe to use?

A: Haste is safe to use. Our software is digitally signed by a certificate authority, which guarantees that the software has not been altered or corrupted since it was signed. Haste also passes security scans. You can upload the Haste installation file to VirusTotal, a subsidiary of Google, and see the scan results from 55 security products.

Q: What is ping, jitter, and packet loss?

A: Ping is the amount of time it takes to send a packet (piece of data) and receive a response, such as from your PC to a game server or vice-versa. Jitter is the fluctuation of ping over time (standard deviation). Packet loss is the percentage of packets that do not arrive at their destination within a certain amount of time. For the best experience, all of these metrics should be as low as possible.

Q: When will I receive my referral reward?

A: Tango Card distributes rewards in batches, so there is a delay of 3 to 5 business days for receiving rewards. You will not receive rewards for illegitimate referrals.

Q: What is Haste Check?

A: Haste Check is a measurement tool used to estimate your performance over the Haste network to the selected game in the region that we support. You can learn more about Haste Check in our support center.

Q: What is the difference between Haste Rewards and Haste Pro?

A: Haste Pro is the full featured subscription version of Haste which includes UNLIMITED game Optimization, Haste Checks and Post Game Recaps! Learn more about Haste Pro.

Haste Rewards allows you to earn free games on the the Haste network — just for keeping Haste installed and running in the background. Learn more about Haste Rewards.

Account

Q: Do I need an account to use Haste?

A: Yes, an account is required to use Haste. You can create an account at https://account.haste.net/my-account/?hm=register.

Q: How do I create an account?

A: You can create your Haste account at https://account.haste.net/my-account/?hm=register.

Q: How do I change my password?

A: You can change your password by using the “Forgot Password” tool at https://account.haste.net/my-account/?hm=forgot-password.

Q: How do I change my username?

A: Usernames cannot be changed.

Q: How do I retrieve my password?

A: Passwords cannot be retrieved because they are stored with one-way encryption. You can change your password in My Account at https://account.haste.net/my-account/.

Q: How do I retrieve my username?

A: You can retrieve your username by using the “Forgot Username” tool at https://account.haste.net/my-account/?hm=forgot-username.

Q: How do I change my email address?

A: Email addresses cannot be changed. If you can no longer receive emails at the email address provided, please contact support@haste.net.

Q: I can’t log into Haste.

A: If you believe your login credentials are correct, you may not have yet confirmed your account. Please confirm your account by clicking on the validation link in the confirmation email. Once you validate your account, you will be able to log into Haste with the proper credentials. You can reset your password and retrieve your username at https://account.haste.net/my-account/.

Q: I receive an account validation error.

A: If you receive an error when visiting the account validation link, you likely have already confirmed your account or the link is no longer valid. After a certain amount of time, the validation link expires and you must create a new account.

Installation

Installation instructions are available at https://support.haste.net/hc/en-us/articles/115003411547.

Q: How do I download Haste?

A: You can download Haste from https://haste.net/download-haste/.

Q: What are the system requirements for Haste?

A: Haste works with Windows 7 SP1, Windows 8.1, and Windows 10. Only 64-bit systems are supported. Windows 8, Mac, and Linux are not supported. All updates must be applied for Windows. Also, the user must have administrator rights.

Q: Does Haste work on Mac OS or Linux?

A: Haste does not work on Mac OS or Linux at this time.

Q: Does Haste support consoles?

A: We currently do not have console support.

Usage

Usage instructions are available at https://support.haste.net/hc/en-us/articles/115003411547.

Q: How do I launch Haste?

A: By default, Haste will launch automatically upon starting your computer. You can restore the application window by clicking the Haste icon in your system tray. If Haste is not running, you can launch it by searching for “Haste” in your start menu.

Q: What do I enter for “Name this PC”?

A: “Name this PC” should be populated with the friendly name for your computer. Any text can be entered in this field.

Q: How do I use Haste?

A: Once Haste is installed, you simply need to have Haste running in the system tray for supported games to be optimized. When you launch a supported game, you should see a toast notification indicating that you are connected.

Q: How do I turn off Haste?

A: Haste can be turned off by exiting the application from the system tray. Simply right-click on the Haste icon in the system tray and click “Exit Haste”. When Haste is exited, games will not be optimized.

Q: How do I uninstall Haste?

A: Haste can be uninstalled using the “Programs and Features” application in Windows Control Panel. Select “Haste Esports Accelerator” in the list and click the “Uninstall” button. Follow the on-screen instructions to complete the uninstallation.